Hatem Al-Dweik
An operations leader with more than 25 years of professional experience, including over 15 years at JBS, a company specializing in ATM systems and services, and more than 10 years at Credit Card Services (CSC Jordan).
His leadership experience covers daily operations, ATM services, card printing and personalization centers, and POS field-support teams, with a focus on reliable delivery, service quality and business continuity.
Professional Leadership & Career Highlights
JBS — ATM Systems & Services
More than 15 years of experience in ATM service operations, maintenance coordination, field support and device availability.
Credit Card Services (CSC Jordan)
More than 10 years in operational leadership, card printing and personalization, and POS field services, including team and service-delivery oversight.
Core Areas of Expertise
Operations Management
- Day-to-day operational management and workflow coordination
- Resource planning, team supervision and service efficiency
- Operational readiness and continuity of services
ATM Services & Maintenance
- ATM service operations and technical field-support oversight
- Maintenance coordination and incident follow-up
- Device availability, reliability and continuity
Card Printing & Personalization
- Management of bank-card printing and personalization centers
- Production quality, delivery and operational controls
- Alignment with banks’ requirements
POS Field Support
- POS deployment and merchant installation
- Field maintenance, replacement and incident resolution
- Device readiness and field-team management
Business Continuity & Service Quality
- Daily operational procedures and issue resolution
- Service quality and agreed service-level commitments (SLAs)
- Continuity planning and operational resilience
Field Teams & Service Delivery
- Coordination of field-support personnel and service resources
- Performance follow-up across distributed device networks
- Scalable support processes for growing payment networks
Advisory Value & Strategic Contribution
Through Al-Ameen Group, Hatem contributes hands-on expertise in establishing and managing payment operations, including ATM and POS service networks, card printing and personalization facilities, and field-support functions. His focus is on efficient service delivery, operational controls, reliable infrastructure and scalable teams that support sustainable growth.
Regional Payments Infrastructure & Institutional Development
His experience is particularly relevant to initiatives such as the Yemen Payments Company project, where dependable ATM and POS services, card personalization, field operations, service-level management and continuity are central to the expansion of a national payments network.