Quality Systems and ISO 9000

Development of quality policy and manual
Establishing quality measures
Developing a methodology for customer satisfaction measurement
Developing a methodology to handle customers' complaints
Developing methodology to handle employees complains and suggestions
Developing a methodology to measure employees' satisfaction
Developing a control system to control quality and reduce errors
Developing a preventive and corrective actions and follow-up systems
Formulation of a quality steering committee (Quality Council)